Hinweis: Aufgrund der hohen Nachfrage kann es zu Lieferverzögerungen kommen – eine pünktliche Lieferung vor Weihnachten kann nicht garantiert werden.

Widerrufsrecht

Returns Policy

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging. You must also provide a receipt or other proof of purchase.

To initiate a return, you can contact us at info@revigena.de

If your return is approved, we will provide you with a return label and instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

If you have any questions regarding returns, you can contact us at any time at info@revigena.de.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate and resolve the issue.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom or personalized items (e.g., special orders)

  • Personal care products (e.g., beauty items)

  • Hazardous materials, flammable liquids, or gases

Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns for sale items or gift cards.

Exchanges

Returning your received item is the fastest way to get the item you want. If your return is approved, you can purchase the new item separately.

European Union – 14-Day Withdrawal Period

Regardless of the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As described above, the item must be in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging. Proof of purchase is also required.

Refunds

We will notify you once we receive and inspect your return, and inform you whether the refund has been approved. If approved, a refund will be automatically processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@revigena.de.